You can check the status of your order in your customer account.
As soon as we get your order shipped out you will receive an email with your tracking information.
You can track your order using the tracking number or link provided to see where your package is and get updated info on when it will arrive.
Unfortunately, we are unable to offer refunds, returns, or exchanges. All sales are final.
In the unlikely event that a product arrives damaged, you will need to contact us within 48 hours of receiving your order and let us know what the issue is. Send us an email through our customer contact page and include pictures of the damage and a screenshot of your order confirmation email. Once we receive your message, we will respond and make it right with a replacement of your items. If a replacement item (Limited Items, Collections, etc.) is not available, we will refund the full purchase price.
Making sure you love our products and have a great customer experience is our priority! Please send us your feedback and let us know how we can improve.
We do our best to make sure your order gets to you in perfect condition, but sometimes things happen.
In the unlikely event that a product arrives damaged, you will need to contact us within 48 hours of receiving your order and let us know what the issue is. Send us an email through our customer contact page and include pictures of the damage and a screenshot of your order confirmation email.
Once we receive your message, we will respond and make it right with a replacement of your items. If a replacement item (Limited Items, Collections, etc.) is not available, we will refund the full purchase price.
When we created our shampoo bars, we wanted to make sure they felt the same using traditional liquid shampoos, and that we would be able to include healthy ingredients. After testing many, many, many, many different types of shampoo bars, we found an amazing manufacturer that was able to create exactly what we wanted using a “syndet” formulation. Syndet bars are made of synthetic detergents rather than traditional soap ingredients, which makes them pH balanced and gentler on the hair and scalp. Syndet bars are preferred for their ability to cleanse effectively without stripping natural oils, making them suitable for a variety of hair types, including sensitive or color-treated hair.
Activate with water and create a rich lather by rubbing the bar between your hands and gently massaging it into your wet hair and scalp.
Rinse thoroughly.
Activate with water and create a thick cream by rubbing the bar between your hands and gently massaging it into your wet hair and scalp.
For an even thicker application, rub the wet, creamy, bar over your scalp and through your hair.
Rinse thoroughly.
The best way to store your Fifi Champú shampoo and conditioner bars is to keep them in a dry and well-ventilated area between uses.
Use a soap dish or a container with drainage to allow the bars to dry completely after each use. Avoid storing them in humid or wet conditions, as this can cause them to soften or dissolve prematurely.
Proper storage not only extends the lifespan of the bars but also ensures they remain in optimal condition for use, maintaining their effectiveness and fragrance over time.
Fifi Champú packaging is fully biodegradable and 100% compostable and can be added to your home compost! We proudly source our packaging from a company that uses compostable films made from a combination of cassava, wood pulp, and beetroot. Everything in our packaging is PFAS-Free and will break down into water and carbon dioxide with the help of microorganisms.
Want to learn more about the benefits of composting and how you can do it at home? Check out this link for more information.
Keeping Fifi Champú products free from toxic chemicals is one of our main missions. For starters, we source all of our fragrances from a supplier that is committed to offering “clean scents”. What does this mean Fifi Champú only uses fragrances that are phthalates-free and made WITHOUT ingredients found on California’s Proposition 65 list.
Fifi Champú proudly uses fragrances with the Clean Scents™ designation, which go one step further by also avoiding these 5 main hazard groups.
✖ Carcinogens: These are materials known or thought to cause cancer.
✖ Mutagens: Materials that change the DNA of a cell, harming the cell and causing diseases like cancer.
✖ Reproductive toxins: Toxins that adversely affect reproductive organs and increase the risk of birth defects.
✖ Organ toxins: These are toxins that can cause adverse effects or disease within specific bodily organs.
✖ Acute toxins: Toxins that can cause adverse effects from a single exposure. Generally, this would be accidental exposure like spillage or ingestion.
Fifi Champú products are made in the USA. We prioritize partnering with an ethical manufacturer that works hard to source sustainable, toxic-free, ingredients and is committed to paying their workers a fair and livable wage.
We want you to feel good about using Fifi Champú products, not just for our amazing formulations, but because they reflect your values.
Our seasonal drops switch it up with limited-time fragrances and formulas to match your energy and mood. Dropped in the Spring, Summer, Fall, and Winter, we’re elevating your wash days to anything but routine. Want to be in the know on the upcoming drops? Be sure to join our VIP list.